FAQ & General Queries

Shopping on TBS

HOW DOES THE BOUTIQUE SOCIETY (TBS) WORK?

TBS is a marketplace. We have sourced the brightest and most talented designers and makers from around the world to curate your dream edit for your wardrobe to your home. We champion the independent designer and artisan and sustainable production and make it easy for you to discover and purchase from small independent businesses you may not have heard of before.

It works like this:

  • 1. Browse our hand picked selection of independent boutiques
  • 2. Purchase from as many of these boutiques from across the globe as you want and you only have to pay once through our simple and secure checkout.
  • 3. Receive your order direct from each boutique to your home.

WHAT IF I A QUESTION ON A PRODUCT OR WANT IT CUSTOMISED?

Our system allows you to talk directly with the boutique/designer who can answer all of your questions and chat to you about any customisation options. All you have to do is click on the ‘Contact ’ button, which you can find on every product page and the Designer’s page.

CAN I BUY A GIFTCARD FROM THE BOUTIQUE SOCIETY?

Of course! We think it is the perfect gift for that special someone who likes to choose their own gift. We have a range of values to choose from and can send the gift card to you or direct to the recipient.

To purchase a gift card please visit here.

Please note the purchase of a gift card is non-refundable.

CAN I PAY BY CREDIT CARD?

Of course! We accept all major credit and debit cards including VISA, MasterCard and American Express via Stripe and Paypal.

All amounts are listed in the currency of your country. The final purchase price will be charged in Singapore dollars, therefore the final purchase amount that will appear on you statement may differ slightly from the value displayed at checkout due to exchange rates.

DO I NEED TO SETUP A ACCOUNT TO MAKE AN ORDER?

You are welcome to check out as a guest by entering your details to complete the order. However, we recommend you setting up an account so you can track your orders and be the first to hear of any promotions, giveaways, latest designers and new collections.

ARE MY DETAILS AND PERSONAL INFO KEPT PRIVATE?

Absolutely! Please be assured that we take data protection very seriously. For more information on this, please read our Privacy Policy in full.